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After-sale Service

Installation

MAKWELL has a professional after-sales installation and commissioning team. The technicians in this team are all engineers with more than 10 years of work experience and installation and commissioning personnel. We can provide professional and timely installation and commissioning services for your equipment.

 

MAKWELL’s after-sales service and installation terms
1、Warry time 2 years
2、life-long after-sales service support
3、Supply of parts below the market price
4、24 hours online service
5、Free technical support

 

Installation terms

1、Online installation:We will send the installation video, operation manual and maintenance manual with the machines.
2、On-site installation:MAKWELL would dispatch his engineers to instruct the installation and debugging. Cost would be bear on buyer’s side(round way flight tickets, accommodation fees in buyer country, Worker’s wage USD100/day). The buyer should provide his site assistance for the installation and debugging.

 

Guarantee

The Manufacturer shall guarantee the goods are made of Manufacturer’s best materials, with first classworkmanship, brand new, unused and correspond in all respects with the quality, specification and performance as stipulated in this Contract.

Quality guarantee period is within 36 months from B/L date. The Manufacturer would repair the contracted machines free of charge during the quality guarantee period. If the break-down can be due to the improper use or other reasons by the Buyer, the Manufacturer will collect repair parts cost.

 

Can I visit your mixer Tank and filling machine manufacturing factory in China?

Welcome to visit our mixer tank and filling  machine in Jiangsu province China. Fly to shanghai directly and we will pick you up.

How can I know your machine has good quality?

We will send video of the machine working condition, video chatting see our workshop and also you can come to visit ourfactory.

What are your advantages?

1)Competitive price;
2)Excellent technical support;
3)Great after-sale service;
4)Over 15 years experience

What is the payment terms?

30% deposit, the balance before delivery.

How long of the delivery time?

Normally 40-50 working days depend on the detail machine you request.

What is your warranty time?

Two years. Life-long maintenance services and technical support.

Can you offer overseas service?

Yes, if request.We suggest online problem solving firstly, if the problem still shows we can arrange engineer to go to your factory to solve the issue.

Send Your Inquiry Today
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